How to Cancel Your Payment Plan

We have made it quick and simple to stop your subscription if you decide to move on.

Here’s how to do it:

Log in to your Enquiry Medical account.
Go to the Billing or Subscription section in your account settings.
Click Cancel Plan.
Confirm your decision to cancel.

You will get an email confirming the cancellation.

You must cancel before your next billing date to avoid being charged for the following month.

If you can’t log in or need help, contact our Support Team at support@enquirymedical.com. We will make sure your cancellation is processed promptly.

You can cancel anytime before your renewal date, and there are no surprise charges. If something goes wrong, we will fix it fast.

Why We Don’t Do “No-Questions-Asked” Refunds

We know other software companies promise instant refunds. But our model is different because:

Our system gives you full, unrestricted access as soon as payment is made.
We offer free onboarding and support that costs us time and resources.
We provide a 1-month free trial so you can decide before committing financially.

This setup ensures fairness for both our customers and our team.

Our Commitment to You

We built Enquiry Medical to make your practice run smoother. Our goal is less paperwork and more patient care. That commitment extends to billing. We will always:

Be upfront about costs.
Send a reminder email 7 days before your trial ends.
Offer clear instructions to cancel or update your plan.
Respond quickly to billing questions or disputes.

Updating Your Payment Details

If your card expires or you switch banks, you can update your payment method in the Billing section of your account. This avoids service interruptions.

How to Contact Us About Refunds

For any refund or cancellation request, please email support@enquirymedical.com with:

Your account email address.
The payment date and amount in question.
A short description of the issue.

Our team responds within 1 business day.